Royal MSA Consultants's Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Royal MSA Consultants anytime you interact with Royal MSA Consultants, such as when you visit our website, when you purchase Royal MSA Consultants products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Royal MSA Consultants.

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product or memorandum announcements, special offers, discounts and events that you might like to hear about.

There are a number of situations in which your personal information may help us give you better service. For example:

We collect information regarding customer activities on our websites, in or outside our Members Area Online Claims Integration System. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and online services are of most interest to them.

We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Royal MSA Consultants's products and website presence.

The Royal MSA Consultants website, as well as Royal MSA Consultants services such as Online Claims Integration System, allows you to create an "Royal MSA Consultants ID" based on your personal information. This convenient service saves you time and allows for easier use of our web services.

Here's how it works: When you first refer a case, your secure online personal profile is created — providing your name, phone number, email address, mailing address. There is no password as for security reasons, you receive a unique access-code that lets you access your account anytime at your convenience. The system saves your information and assigns you a personal Royal MSA Consultants ID — in many cases simply your email address, because it's unique and easy to remember. The next time you would like to refer a case to the Royal MSA Consultants, all you need to do is access your Royal MSA Consultants Claims Integration System through your access-code. In addition, if you update the information associated with your Royal MSA Consultants account, it will be updated for all your future activities with Royal MSA Consultants.

If you decide to share case details with other parties that you assume are involved in your case on Royal MSA Consultants website, you should be aware that any information you share is visible to other users. Personally identifiable information you submit to cases on which you invite other parties can be read, collected, or used by those parties or other individuals to send you unsolicited messages.

Royal MSA Consultants is not responsible for the personally identifiable information you choose to provide in your cases, or access you grant to other parties to view and/or collect provided information. For example, if you choose to grant a user access to certain case, which was previously not accessible by that user, by enabling his or her access, information stored on that case in Royal MSA Consultants Claims Integration System will become available to that party.

Royal MSA Consultants takes your privacy very seriously. Royal MSA Consultants does not sell or rent your contact information to other marketers.

Royal MSA Consultants takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The Royal MSA Consultants Members Area Claims Integration System uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To use secure access to the Royal MSA Consultants Online System, you must use an SSL-enabled browser such as Internet Explorer 5.0 or later, Opera, Safari, Netscape Navigator 3.0 or later. Doing so protects the confidentiality of your personal and your claimants information while it's transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Internet Explorer 8.0.

Royal MSA Consultants has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by accessing your Royal MSA Consultants Members Area using your access code. You can request a copy of your personal information, your cases submission history, and your interactions with our sales, support and services agents by contacting us at the email info@royal-msa.com.

As is standard practice on many corporate websites, Royal MSA Consultants's website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

If, however, you prefer not to enable cookies, you can disable cookies at any time.

Please note that certain features of the Royal MSA Consultants website will not be available once cookies are disabled, as well as you will not be able to use Royal MSA Consultants Online Claims Management System if your cookies are disabled, as cookies are a part of your authentication procedure.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Royal MSA Consultants will not use the information collected to market directly to that person.

In some of our email messages we use a "click-through URL" linked to content on the Royal MSA Consultants website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we're sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in our office in Oldsmar, Florida, in the United States or America.

As we said, Royal MSA Consultants takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Royal MSA Consultants employees and strictly enforce privacy safeguards within the company. In addition, Royal MSA Consultants supports industry initiatives, such as Thawte Security Seal, to preserve security and privacy rights on the Internet and in all aspects of electronic commerce.

Royal MSA Consultants's website has links to the sites of other companies. Royal MSA Consultants is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Royal MSA Consultants may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

If you do not want Royal MSA Consultants to keep you up to date with Royal MSA Consultants news, events, memorandums and the latest information on products and services offered, please e-mail us at optout@royal-msa.com with your name and e-mail address.

Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

If you have any questions or concerns about Royal MSA Consultants's Customer Privacy Policy or data processing, please feel free to e-mail us at PrivacyPolicyinfo@royal-msa.com or use our mailing address below. We will respond to your inquiry within 30 days.

Royal MSA Consultants, Inc.
PO Box 2067, Oldsmar, FL 34677-7067
Tel. (813) 749-8282, (800) 528-1002
Fax: (813) 749-8285